FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

GYM INFORMTION


Q: What are your hours? A: Hours for the outdoor gym and Pro Shop are 5AM - 11PM, 7 days a week.


Q: What amenities will be available outdoors? A: The indoor gym floor is open, in addition to 20,000 square feet of open-air workout space, including our famous outdoor workout area and a new tented workout space at the front of the gym. A variety of strength equipment is available throughout, including free weights, squat racks, heavy weights and brand-new equipment from Gym80 in addition to indoor and outdoor cardio areas. Restrooms and hand washing stations will also be available on site.

Locker rooms, water fountains and group exercise classes are currently unavailable. Details on when these services resume will be sent via email as soon as we have open dates. If you need to update your email address, please go to 'Manage Membership' in the Gold's Gym Member App, or see a Team Member for assistance.


Q: Do I have to wear a mask when I work out/visit the gym? A: By order of County of Los Angeles Public Health, all patrons are required to wear cloth face coverings while they are at the outdoor fitness space, or inside using the restroom. Only individuals who have been instructed not to wear a face covering by their medical provider are exempt from wearing one.


Q: How many people will be allowed to work out at a time? A: We are following all capacity guidelines set forth by Los Angeles County. We are following physical distancing guidelines and allowing for at least 6 feet between members. Physical distancing signage and markers are in place to help ensure that distance guidelines are met.


Q: What procedures have you put in place for safety? A: Our teams are undertaking extensive measures to ensure Member and Team Member safety.

Our safety measures include but are not limited to:
• New Code of Conduct requiring those using the gym to abide by the enhanced Gold’s Gym cleaning standards and practice safe physical distancing while using the gym
• Masks and gloves required for all Team Members
• Touchless scan for no-contact member check-in
• Safety signage and reminders throughout
• Staggered cardio and strength machines that are in operation by at least 6 feet to promote physical distancing
• Zone cleanings throughout each day in all areas of the gym, including all high touch surfaces, door handles, railings and common areas
• Required equipment wipe-down by members after each use with the medical-grade cleaners provided
• Professional third-party, after-hours cleaning including electrostatic commercial spraying for deep sanitization

We will be following all Los Angeles County Guidelines for gyms and fitness establishments.


Q: Where is the entrance to the outdoor space? A: Check in will still occur at the main entrance of the gym, however we have temporarily moved our ADA accessible entrance. If you need to enter the gym through our accessible entrance, please call ahead at 310-392-6004 and our team will be happy to assist you with check in and entry.


Q: Are you allowing guest passes? A: The outdoor workout space at Venice will be Members-only upon reopening. If you are interested in joining Gold’s Gym Venice, click here to do so online. Our Pro Shop will remain open for Members and non-Members.



MEMBERSHIP & BILLING


Q: What are the rules/Code of Conduct related to my membership? A: Our updated Code of Conduct can be found here. All Members are required to sign the updated Code of Conduct prior to resuming workouts. Specifically, all Members are required to abide by the new Code of Conduct in order to maintain their membership. Failure to comply could result in revocation of membership privileges.


Q: How can I cancel my membership? A: Members should provide written notice of cancellation in person, via email or by mail to their local gym General Manager. All cancellations will be processed according to the terms of each member’s original membership agreement.


Q: I have a paid in full membership. Are you extending my membership for the time Venice was closed? A: Our paid in full members will receive an extension to their membership for the time the gym was temporarily closed.


Q: How can I freeze my membership? A: If you would like to make a request to freeze your membership for additional time, please contact us. Requests may be made in person, via phone or via email at Contact.Venice@goldsgym.com.



This information is specific to our Venice gym and information for other gyms may vary.