Health & Safety Update: Due to the Coronavirus (COVID-19) pandemic and to ensure the safety of our Members and Team Members, many of our company-owned gyms and corporate Customer Care Center are closed. We are unable to actively monitor our phones and email systems at this time. As our gyms begin to re-open per state and local guidelines, this information will change and we will post updates to this page as quickly as possible. All Company-Owned Gold's Gym Members are required to sign and update their Code of Conduct prior to their first workout. Click here to accept now.

LOCAL REOPENING SCHEDULE
Oklahoma: 5/8/2020
Texas (Austin, San Antonio, North/Central): 5/18/2020
South Carolina: 5/22/2020
North Carolina | Venice, CA: To be Announced

Click here for a full list of what company-owned local clubs are open.

 

CLUB REOPENING

MEMBER SUPPORT CENTER


A Message from our CEO | Updated 5/16/2020 
To Our Valued Gold’s Gym Members,

I am very excited to share that we’re making progress to reopen our temporarily closed company-owned gyms which started with our Gold’s Gym Oklahoma locations on Friday, May 8th, followed by our Gold's Gym Texas locations in Austin, San Antonio, and North/Central Texas, on May 18th!

Since the start of this global pandemic, the health and safety of our Team Members and Members has been our top priority, and it’s never been more important now that we are re-opening our gyms. We have been deep cleaning and preparing for reopening since our gyms temporarily closed, and we have created extensive sanitization, safety and physical distancing protocols in our company-owned gyms. We will continue to share opening dates for our remaining gyms as we receive information on state and local guidelines. Please check your email for the most up to date information for your home gym.

We know our members are eager to get back to the gym and we look forward to welcoming you all back as soon as it is safe to do so. See you in the gym.

Adam Zeitsiff
President & CEO
Gold’s Gym

 

The below information includes details for US, company-owned gym locations. Locally-owned franchise locations may differ.


REOPENING INFORMATION

FREQUENTLY ASKED QUESTIONS

GYM INFO AND HEALTH & SAFETY MEASURES


Q: What are the new gym hours? A: Our new gym operating hours will be from 5 am – 9 pm Monday – Friday, 7 am to 7 pm Saturday – Sunday. An “intermission” will occur daily from 1 p.m. - 2 p.m. to restock all cleaning supplies and conduct a full gym cleaning. Members in the gym will be able to finish their workouts, but no other members may enter and check in during this time.


Q: How many people will be allowed to work out at a time? A: Capacity will be specific to each gym location and will follow all state and local guidelines. All gyms will be required to follow physical distancing guidelines which require 6 feet between members. Physical distancing signage and markers will be used within the gyms to help ensure that distance guidelines are met.


Q: What are the rules/Code of Conduct related to my membership? A: Our updated Code of Conduct can be found here. All Members are required to sign the updated Code of Conduct prior to resuming workouts and guests to the gym (if applicable) will be required to sign it as well. Specifically, all Members are required to abide by the new Code of Conduct in order to maintain their membership. Failure to comply could result in revocation of membership privileges


Q: What procedures have you put in place for safety? A: Our teams are undertaking extensive measures to ensure Member and Team Member safety. Each gym will implement state and local guidelines for occupancy, personal protective equipment (PPE) and sanitation.

Measures that we are implementing include but are not limited to:
• New Code of Conduct requiring those using the gym to abide by the enhanced Gold’s Gym cleaning standards and practice safe physical distancing while using the gym

• Required masks and gloves for all team members

• Touchless scan for no-contact member check-in

• Safety signage and reminders throughout the gym

• Staggered cardio and strength machines that are in operation by at least 6 feet to promote physical distancing

• Zone cleanings throughout each day in all areas of the gym, including all high touch surfaces, door handles, railings and common areas throughout the gym

• Required equipment wipe-down by members after each use with the medical-grade cleaners provided

• Professional third-party, after-hours cleaning including electrostatic commercial spraying for deep sanitization

• Increased cleaning protocols in the locker rooms


Q: Do I have to wear a mask when I workout? A: We are following state and local guidelines regarding the use of PPE in the clubs. If masks are required by local guidelines, please plan to bring and wear a mask accordingly.


Q: What is the “intermission” that is mentioned in the new Code of Conduct? A: An intermission will occur daily from 1 - 2 pm to allow for a reset of all cleaning supplies, cleaning and sanitization. Members in the gym will be able to finish their workouts, but no other members may enter and check in during this time.


FREQUENTLY ASKED QUESTIONS

YOUR AMENITIES AND SERVICES


Q: When will services such as Pools/Saunas/Kids Club be available? A: Details on when these services resume will be sent via email as soon as we have start dates. If you need to update your email address, please go to 'Manage Membership' in the Gold's Gym app, or see a Team Member for assistance.


Q: When will GGX and STUDIO classes resume? A: GGX and STUDIO classes* will resume on June 2. As with all aspects of our reopening, the health and safety of our members and team members is our number one priority. This means your new class experience will feel a little different:

• Advanced reservations must be made via the Gold’s Gym Member App or in club

All classes will have a limited capacity shown in the App.
- GGX classes will cap at 12 participants.
- GOLD’S FIT® classes will cap at 8 participants.
- GOLD’S BURN™ classes will cap at 6 participants.
- GOLD’S CYCLE™ classes will cap at 8 participants.

• All classroom and studio floors will have markers to ensure proper physical distancing between participants.

• Intermissions, of at least 30 minutes between all classes, will be implemented to allow for proper cleaning and sanitizing of the rooms and equipment.

* AQUA classes will NOT resume on June 2. Stay tuned for details on the return of this program.


Q: How do I reserve my space for GGX or STUDIO classes? A: Reservations are required for all GGX and STUDIO classes.

How to reserve your spot:
• Open the Golds Gym Member App and click Find a Class.

• To reserve your spot select Book Now.

• Once the class has reached the capacity limit, you will not be able to reserve a spot*.

*If a class is full, the BOOK NOW button will not be displayed. Check back for available spots or look for other classes with availabililty.

Download the Gold's Gym Member App
Download on the App Store | Get It On Google Play


FREQUENTLY ASKED QUESTIONS

YOUR MEMBERSHIP AND BILLING


Q: When will my billing resume? A: For the Oklahoma gyms opening on 5/8/2020, we will resume membership dues billing on 5/10/2020. For the Texas gyms opening on 5/18/2020, we will resume membership dues billing on 5/20/2020. However, all Members will bill on their designated bill cycle. For example, if your monthly bill date is the 15th, your billing will resume on 5/15.


Q: Will you be billing me for Personal Training (PT) and STUDIO Programming? A: Fitness services including Personal Training and Studio are set to resume billing on June 1st. Because the safety of our members and Team Members is our top priority, Coaches and PTs are being re-onboarded in phases now through June 15. This allows us to ensure proper training. If your trainer is not immediately available for sessions, your session expiration dates will be extended accordingly to allow adequate time to schedule the training. If you need to freeze your PT or STUDIO programming, please see a team member in the gym or email CustomerCare@goldsgym.com.


Q: Will you be billing me for BOOTCAMP Programming? A: BOOTCAMP will not be available beginning June 2. All BOOTCAMP members will be upgraded to STUDIO memberships at no additional cost. Members needing to adjust their membership type can see a manager for assistance. If you need to freeze your STUDIO membership, please see a team member in the gym or email CustomerCare@goldsgym.com.


Q: Since Kids Club is not opening, will my Kids Club membership remain frozen? A: Yes, all service memberships including Kids Club will remain frozen until the service is available for our Members.


Q: My annual fee was due in April/May – When will that be billed? A: All annual fees have been deferred for 2 months. This means if your annual fee was due in April, it will be billed in June. Annual fees due in May will be billed in July.


Q: I want to keep my membership frozen because I am not ready to come back to the gym. Is this an option? A: For the Oklahoma gyms opening on 5/8/2020, all memberships will be unfrozen on 5/8/2020. For the Texas gyms opening on 5/18/2020, all memberships will be unfrozen on 5/18/2020. If you would like to make a request to freeze your membership for additional time, please contact your local gym. Requests may be made in person, phone or via email. Contact information for your local gym can be found here


Q: Are you crediting my account for time missed in March? A: In return for any time missed in our gyms during March 2020, all members will receive (1) FREE 30-minute 1:1 Personal Training Session with a Gold’s Gym certified personal trainer to be used at any future date at the company-owned Gold’s Gym location of their choice. This free Personal Training Session, a $40 value, is in addition to the unique digital fitness offerings we have provided to members and non-members across the United States, including premium access to our GOLD’S AMP™ digital personal training app through May 31, 2020.


Q: My membership is Paid-in-Full. Am I being credited for the time the gym was closed? A: The expiration date of your Paid-in-Full membership will automatically be extended by the number of days your home gym was closed due to COVID-19.