COVID-19 Health & Safety Update Due to the Coronavirus (COVID-19) outbreak and to ensure the safety of our members and team members, our company-owned gyms and corporate Customer Care Center are temporarily closed. We are unable to actively monitor our phones and email systems at this time. As the current situation develops, this information may change and we will post updates to this page as quickly as possible.

COVID-19 MEMBER SUPPORT CENTER

KEEPING OUR COMMUNITY STRONG

To Our Valued Gold’s Gym Members,

As our global community continues to navigate these difficult and uncertain times, we want to provide consistent updates to our members regarding the impact of COVID-19 on our gyms. The following information is applicable to our company-owned Gold’s Gym locations and provides key information on frequently asked membership questions, the 2020 Gold’s Gym Challenge and free at-home fitness options available so you can stay active and healthy wherever you feel comfortable and safe.

It is my greatest hope that we continue to earn your trust and exceed your expectations, whether it be at a time where we are operating business as usual or when responding to world events that disrupt our normal way of life. You have trusted us as your fitness experts since 1965 and we are working around the clock to reopen stronger than ever as soon as it is safe for our members, team members and communities.

Yours In Health,
Adam Zeitsiff, President & CEO
Gold’s Gym International

Update: 3/31/2020:
When we made the decision to temporarily close our company-owned gyms, our plan was to remain closed through March 31, 2020 unless otherwise directed by government and public health officials. Given the current direction from these officials, our gyms will remain closed at this time. Please know we intend to reopen as soon as it is deemed safe. We will continue to keep you posted on updates via this page and our regular email communications.

Update 4/15/2020:
The unprecedented COVID-19-related closures have caused us to reassess the viability of some company-owned locations and make the difficult decision to permanently close about 30 gyms. This decision affects only company-owned gyms, mainly in our St. Louis, Alabama and Colorado Springs markets, and does not have an impact on any of our franchise-owned gyms.

We will be emailing members whose home gyms are impacted with updates on what this means for your membership, pre-paid dues and services soon. This includes seamlessly transferring your membership to another nearby Gold’s Gym location where possible, or working to find ways to help you continue your fitness journey in situations where a physical Gold’s Gym location will no longer be available in your market.

Update: 4/30/2020
Our company-owned gym teams have been working around the clock to ensure that our temporarily closed Gold's Gym locations re-open stronger than ever as soon as it is safe to do so. While some states, including Oklahoma where we have company-owned clubs, will allow gyms to open in the near future, we're continuing to take proactive measures to ensure the safety and comfort of our members and team members upon your return to the gym. We will be sharing our reopening date and new gym hours soon - stay tuned via email and on this page. We look forward to seeing you back at the gym soon!

The below information includes details for US, company-owned gym locations. Locally-owned franchise locations may differ.


FREQUENTLY ASKED QUESTIONS

YOUR GYM, AMENITIES, AND SERVICES


Q: What resources are available for me to continue working out? A: We have several free digital fitness offerings available to you right now including premium access to our GOLD’S AMP™ digital personal training app through May 31, 2020. This resource features over 600 indoor and outdoor workouts with audio and video guidance and the ability to choose the music that motivates you! We’ve also launched free on-demand workout videos from Les Mills and Gold’s Gym Trainers from around the world to support your at-home exercise. All of these resources are available to you as an existing Gold’s Gym member and can be accessed at www.goldsgym.com/anywhere.


Q: If my membership is on freeze, will I be able to access GOLD’S AMP™? A: Yes! Our digital personal training app GOLD’S AMP™ is free for all members and non-members through May 31, 2020. For more information and to activate if you have not done so already, please visit www.goldsgym.com/anywhere.


Q: When will you reopen? A: Our gyms are following local and state guidelines for operations as well as all direction from public health officials. We will reopen as soon as it is deemed safe for our members, team members and communities. Please look for communication regarding re-opening dates to be sent via email. In the meantime, we are offering free at-home fitness options so you can continue working out while your gym is closed – please see the next question below or visit www.goldsgym.com/anywhere.


Q: I’ve heard that some Gold’s Gym locations are permanently closing. Does this affect my gym? A: The unprecedented COVID-19-related closures have caused us to reassess the viability of some company-owned locations and make the difficult decision to permanently close about 30 gyms. This decision affects only company-owned gyms, mainly in our St. Louis, Alabama and Colorado Springs markets, and does not have an impact on any of our franchise-owned gyms.

We will be emailing members whose home gyms are impacted with updates on what this means for your membership, pre-paid dues and services soon. This includes seamlessly transferring your membership to another nearby Gold’s Gym location where possible, or working to find ways to help you continue your fitness journey in situations where a physical Gold’s Gym location will no longer be available in your market.

We remain strong as a brand with nearly 700 gyms in 29 countries around the world, and we look forward to welcoming those members back as soon as it is safe for our communities.


Q: I joined the Gold's Gym Challenge. How do I complete/submit my final check-in? A: Due to the Coronavirus (COVID-19) outbreak and to ensure the safety of our members and the fairness of this contest, we are requiring entrants to take their “after” photos and measurements for Local Judging at home and to submit them via email (preferred) or mail to your local gym. Click here for detailed ‘at home’ check-in instructions and submission information.



FREQUENTLY ASKED QUESTIONS

YOUR MEMBERSHIP AND BILLING


Q: I've already been billed for my membership dues this month; am I being credited/refunded for the time the gym is closed? A: We are freezing all membership dues for members of our company-owned gyms at no cost until our local gyms are able to reopen. This went into effect on March 24, 2020. In return for any time missed in our gyms during March 2020, all members will receive (1) FREE 30-minute 1:1 Personal Training Session with a Gold’s Gym certified personal trainer to be used at any future date at the company-owned Gold’s Gym location of their choice. This free Personal Training Session, a $40 value, is in addition to the unique digital fitness offerings we have provided to members and non-members across the United States, including premium access to our GOLD’S AMP™ digital personal training app through May 31, 2020.


Q: Will I be billed for my membership dues this month? A: We have frozen all membership dues effective March 24, 2020 at no cost to you. Your account will remain frozen until we re-open our doors, which means you will not be billed for any additional membership dues until our gyms re-open.


Q: How can I freeze my membership? A: Our company-owned Gold’s Gym locations have frozen all membership dues for members at no cost until our local gyms are able to reopen. This went into effect automatically on March 24, 2020 and no additional action is needed on your part.


Q: How can I cancel my membership? A: Because our gyms and Customer Care Center are closed, our team is not available to assist with membership cancellations as they must be completed in a secure environment for PCI compliance. When our gyms reopen, we will be happy to assist you. In the meantime, we have frozen all membership dues for members of our company-owned gyms and you will not be billed for any additional membership dues until our gyms re-open.


Q: How do I know if my membership is frozen? A: Rest assured we have frozen all membership dues as of March 24, 2020. If you believe a charge has been made in error, we will be happy to assist you when we re-open.


Q: How do I update my billing information? A: Our Customer Care Center is closed due to COVID-19 restrictions and billing information cannot be updated at this time as these changes must be completed in a secure environment for PCI compliance. If you need to update your billing information, please do so when the gyms reopen.


Q: I have a paid in full membership. Are you extending my membership since I can’t access the gym? A: Yes, extensions will be granted based on when your home gym reopens. In addition, our paid in full members will receive (1) FREE 30-minute 1:1 Personal Training Session with a Gold’s Gym certified personal trainer to be used at any future date at the company-owned Gold’s Gym location of their choice in return for any time missed in our gyms during March 2020. This free Personal Training Session, a $40 value, is in addition to the unique digital fitness offerings we have provided to members and non-members across the United States, including premium access to our GOLD’S AMP™ digital personal training app through May 31, 2020.