COVID-19 Health & Safety Update: Due to the Coronavirus (COVID-19) pandemic and to ensure the safety of our members and team members, many Gold’s Gym locations are temporarily closed. We continue to follow all direction from government and public health officials and will share updates as we have them.

KEEPING OUR COMMUNITY STRONG

COVID-19 MEMBER SUPPORT CENTER

The below information includes details for the United States only. As many of our gyms are locally-owned and operated, your local gym is the best source of information related to your individual membership agreement and location operations.

Click Here for a List of Our Company-Owned Gyms
Click Here for a List of Our Locally-Owned Franchise Gyms


FREQUENTLY ASKED QUESTIONS

AT-HOME FITNESS


Q: What resources are available for me to continue working out while my gym is closed? We have several free digital fitness offerings available to you right now including premium access to our GOLD’S AMP™ digital personal training app through May 31, 2020. This resource features over 600 indoor and outdoor workouts with audio and video guidance and the ability to choose the music that motivates you! We’ve also launched free on-demand workout videos from Les Mills and Gold’s Gym Trainers from around the world to support your at-home exercise. All of these resources are available the public – members and non-members – and can be accessed at www.goldsgym.com/anywhere.


Q: How do I activate my free access to GOLD’S AMP™? A: To activate your free access to GOLD’S AMP™, follow these steps:

  • Click here to activate your FIT60 promo code. There is not a place in the app to input the code, it must be activated through the provided web link.
  • After you have created your log in credentials online (via the website above) OR have signed in online with your existing credentials (if you are a Gold’s Gym member and have an account, use those credentials) your access will be ready to use in the app.
  • Download or open the app and sign in with the credentials that you established online. If you were already signed in, you may have to sign out and then sign back in for the code to take.
  • You will NOT be asked about barcodes or payment at any point during the trial period. If you receive a message about barcodes or payment, ensure the above instructions were followed correctly.

If you experience any issues with the instructions above, contact ampsupport@goldsgym.com.


Q: I joined the Gold's Gym Challenge. How do I complete/submit my final check-in? A: Due to the Coronavirus (COVID-19) outbreak and to ensure the safety of our members and the fairness of this contest, we are requiring entrants to take their “after” photos and measurements for Local Judging at home and to submit them via email (preferred) or mail to your local gym. Click here for detailed ‘at home’ check-in instructions and submission information.


GYM CLOSURES


Q: When will you reopen? A: Our gyms are following local and state guidelines for operations as well as all direction from public health officials. We will reopen as soon as it is deemed safe for our members, team members and communities. Please look for communication regarding re-opening dates to be sent by your individual gym once those updates are available. In the meantime, we are offering free at-home fitness options so you can continue working out while your gym is closed – please see the next question below or visit www.goldsgym.com/anywhere.


Q: I’ve heard that some Gold’s Gym locations are permanently closing. Does this affect my gym? A: The unprecedented COVID-19-related closures have caused us to reassess the viability of some company-owned locations and make the difficult decision to permanently close about 30 gyms. This decision affects only company-owned gyms, mainly in our St. Louis, Alabama and Colorado Springs markets, and does not have an impact on any of our franchise-owned gyms.

We will be emailing members whose home gyms are impacted with updates on what this means for your membership, pre-paid dues and services soon. This includes seamlessly transferring your membership to another nearby Gold’s Gym location where possible, or working to find ways to help you continue your fitness journey in situations where a physical Gold’s Gym location will no longer be available in your market.

We remain strong as a brand with nearly 700 gyms in 29 countries around the world, and we look forward to welcoming those members back as soon as it is safe for our communities.


YOUR MEMBERSHIP AND BILLING


Q: Will I be billed for my membership dues this month? A: Our company-owned gyms are freezing membership dues at no cost until our local gyms are able to reopen. Many of our locally-owned and operated franchise gyms are offering freeze options as well. Please contact your local gym in order to determine the status of your account. If you have not been able to reach someone at your local gym, please send an email to questions@goldsgym.com with your name, your gym name, your barcode number and your preferred email address. We will help get your inquiry to the right contact for your home gym location. Please note that our response time may be up to ten business days based on the volume of inquiries we are receiving. We appreciate your patience.


Q: How can I freeze my membership? A: Our company-owned gyms are freezing membership dues at no cost until our local gyms are able to reopen. Many of our locally-owned and operated franchise gyms are offering freeze options as well. Please contact your local gym in order to determine the status of your account. If you have not been able to reach someone at your local gym, please send an email to questions@goldsgym.com with your name, your gym name, your barcode number and your preferred email address. We will help get your inquiry to the right contact for your home gym location. Please note that our response time may be up to ten business days based on the volume of inquiries we are receiving. We appreciate your patience.


Q: How can I cancel my membership? A: Cancellations must be handled by your individual gym location. Please contact your local gym for assistance. If you have not been able to reach someone at your local gym, please send an email to questions@goldsgym.com with your name, your gym name, your barcode number and your preferred email address. We will help get your inquiry to the right contact for your home gym location. Please note that our response time may be up to ten business days based on the volume of inquiries we are receiving. We appreciate your patience.


If you have a question that was not answered in the above FAQ or have not been able to reach someone at your local gym, please send an email to questions@goldsgym.com with your name, your gym name, your barcode number and your preferred email address. We will help get your inquiry to the right contact for your home gym location. Please note that our response time may be up to ten business days based on the volume of inquiries we are receiving. We appreciate your patience.