Gold’s Gym ranked highest in customer satisfaction among eight national health and fitness centers, according to a report released by J.D. Power on Tuesday.
The inaugural J.D. Power Health and Fitness Center Satisfaction report gave Gold’s Gym a score of 836 on a 1,000 point scale.
The report measured customer satisfaction by examining seven factors: cleanliness, equipment condition, helpfulness of staff, price, safety, variety of classes, variety of equipment and amenities in the facility.
“As consumers take a more active role in managing their overall health and their healthcare, they want value with their membership,” said Rick Johnson, practice area lead for healthcare at J.D. Power. “Providing a helpful staff, which helps improve members’ perception of added value, drives satisfaction the most with members. They also want a clean facility with a variety of equipment in good condition for a reasonable price.”