The Front Desk Agent greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of administrative and operational duties as necessary.
- Greets and checks-in all members as they enter the gym.
- Greets and registers guests.
- Answers the phone using the correct greeting and assists callers as needed.
- Processes all transactions at the Point of Sale register
- Assists members with all inquiries
- Maintains a clean and orderly front desk/lobby area
- Ensures that front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests
- Projects a polished, professional image at all times
- Provides a superior level of customer service to members and guests
- Performs a variety of duties including filing paperwork, folding towels, doing walk-thru’s of the facility or any other duties as assigned
- Good communication skills
- Good customer service skills
- Be able to function effectively in a fast-paced environment
- Operate phone and standard office equipment effectively
- Basic recordkeeping skills