Location Name: Laredo – 0865
Location Address: 2626 E Del Mar Blvd
Postal Code: 78041
Reference Code: 60714786P78317467A25505847
Company: Gold’s Gym
Manage Operations team to ensure policies and procedures are followed at all times
Hire, train and supervise Operations team members including front desk, kids club and housekeeping.
Serve as liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
Responsible for cash deposit ensuring daily deposits are made on time.
Partner with cleaning team to ensure proper level of cleanliness are maintained at all times including daily management of the cleaning checklists.
Work with General Manager (GM) to manage/process cancellations and strive to retain members.
Help ensure all members concerns are addressed in a timely manner.
Assist GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline.
Ensure all front desk systems are followed (i.e. proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes).
Direct all gym walk-throughs.
Communicate with GM regarding ways to improve front desk operations.
Responsible for communicating and following cash management procedures.
Manage the retail sales procedures for the gym.
1-2 years of relevant work experience.
College degree preferred.
Excellent communication, organization and customer service skills
Working knowledge of cash procedures and basic computer skills
Ability to handle challenging customer issues with patience, tact and professionalism
Excellent training, leadership and management skills
Excellent communication, organizational and customer service skills