Location Name: Laredo – 0865
Location Address: 2626 E Del Mar Blvd
Postal Code: 78041
Reference Code: 60714786P24052107A25505847
Company: Gold’s Gym
The Front Desk Supervisor will lead, direct and control all facets of front desk and Kid’s Club operations with an emphasis on member service and overall gym administration.
Management/Leadership Duties – •Manage Front Desk Associates and Kid’s Club Associates to ensure policies and procedures as outlined in the Gym Operations Manual and Kid’s Club Operations Manual are followed at all times. •Manage and motivate Front Desk Associates and Kid’s Club Associates to emphasize superior customer service. •Conduct monthly staff meetings with these departments. •Budgets and schedules Front Desk and Kid’s Club staff coverage. •Ensure that all employees are wearing proper uniform attire and nametags. •Position is a scheduled front desk position in addition to supervisory duties. Exception is that this incumbent will be scheduled to work during peak hours.
Operations Support – •Ensures that Front Desk and Kid’s Club are functioning according to GGI Policy and Procedure. •Manages and controls all front desk binders according to GGI Policy and Procedure. •Manage Daily Activity Log. •Ensures front desk staff correctly enters information into Member Service Log. •Directs and controls all gym walk-thru’s with potential customers. •Manages and controls the Maintenance Log. •Manages the UP’s system. •Communicates with GM and the Senior Front Desk Supervisor for the Region regarding ways to improve Front Desk and Kid’s Club operations. •Oversees “Lost and Found” items and their storage. •Responsible for making periodic cash deposits to avoid too much cash in registers. •Inspect cash register drawer counts and complete after-shift reports. •Responsible for the control of cash deposit by assisting the GM with ensuring the daily deposit is made on time. •Properly manage and maintain operational and payroll budget.
Retail Management – •Manage and support retail, concession and tanning sales and promotions. •Orders all concessions. •Conducts daily and month-end retail and concession inventories. •Inventory Control to include locking up storage, receiving and reconciling incoming merchandise. •Must maintain the target profit margin for the Gym on all retail sales.
HR/Payroll – •Hires, trains and supervises all Front Desk and Kid’s Club Associates. •Ensures that all Kid’s Club Associates are thoroughly trained on Kid’s Club operations. •Responsible for completing HR paperwork for Front Desk and Kid’s Club Associates prior to new hire orientation. •Works with the Regional HR Manager on payroll processing and other HR issues for the Gym.
Administrative – •Serves as liaison with Corporate Customer Care Department. •Attends required training and management meetings. •Maintains monthly Front Desk staffing schedules.
Qualifications & Requirements:
•Be self-motivated and have strong organizational and management skills. •Possess thorough understanding of company mission, regional goals and missions, and how his/her facility will participate in these areas. •Exhibit a superior sense of customer service at all times. •Must be knowledgeable Company policies and enforce them accordingly. •Possess good leadership abilities. •Must have positive attitude and be able to motivate staff in a positive manner. •Must promote team spirit in the workplace. •Possess strong motivational, communication, team building and training skills. •Excellent communication, organization and customer service skills. •Understanding of basic cash procedures. •Thorough understanding of the Legend 9.0 system. •Ability to handle challenging customer issues with patience, tact and professionalism. •Must have a high level of professionalism, honesty, integrity and work ethic.