The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members’ requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager
Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
Provides security and control to the front door and retail area of the facility.
Personally checks each member into the gym using the proper check-in procedures.
Register all guests into the gym using proper registration procedures.
Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
Responds immediately to member requests, inquiries and concerns.
Reserves time/makes appointments for special classes or other activities sponsored by the gym.
Processes retail, tends to shake bar and concession sales.
Attends all staff meetings as directed.
Cleans and maintains the front desk area according to Company standards.
Notifies management of gym incidents that requires incident reports.
Works when scheduled and adheres to company attendance policies.
Performs other reasonable work assignments as directed by the Gym General Manager to include but not limited to light cleaning and picking up of weights.
High school diploma or equivalent required.
Excellent customer service skills are required.
Ability to communicate effectively with both staff and members.
Ability to communicate effectively verbally, non-verbally and in writing is required
Understanding of basic accounting principles is required.
Understanding of basic cash processing procedures is required.
Functional computer skills are required.
Ability to multi-task.
Must be able to work a flexible work schedule to include holidays and weekends.
Uphold Gold’s Gym Vision, Mission, Values and code of conduct.
Comply with all Gold’s Gym policies and procedures